Job Description

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

This is a fixed-term, part-time engagement with an estimated end date of December 31, 2025

The UX Research Consultant is responsible for delivering expert research consultations to Premier customers. This will involve employing deep UX research subject matter expertise to conduct empowering Premier consultations with customers.

Responsibilities Include:

• Deliver exceptional value to customers through Power Session consultations
• Maintain in-depth knowledge of research methodologies and data analysis techniques
• Enable other UT teams to successfully leverage Premier with their customers

Preferred Skills

• Experience with a variety of user-centered research methods
• Ability to synthesize customer consultation requests, demonstrate subject-matter expertise, and provide meaningful research guidance and feedback
• Self-directed with excellent time management skills
• Experience with the UserTesting platform is a big plus
• Experience providing consultative services in a customer-facing capacity is a big plus

Qualifications

• Bachelor’s/Master’s degree in behavioral science or closely related discipline. These fields may include but are not limited to Human-Computer Interaction, Psychology, Sociology, Interface Design, or Computer Science.
• At least 3 years of relevant experience as a UX Researcher, Analyst, or similar role in a professional environment.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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