Job Description

About Us

At Crescendo, we're transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

The Role

As a BizOps & Strategy Intern at CrescendoAI Inc., you’ll work on high-impact projects at the intersection of strategy, operations, finance, and product, partnering directly with senior leadership on initiatives that shape our company’s trajectory. 

You’ll thrive here if you’re a data-driven thinker with strong business instincts, an interest in automation and AI, and a desire to work in a fast-paced, high-growth environment.

Why This Internship:

• CEO-level visibility: You’ll work directly with senior leadership on projects that hit our board deck
• Full-stack exposure: Strategy, ops, product, finance, and M&A all live under BizOps- expect variety
• Real ownership: We staff interns on problems that matter, not “summer-only” side quests
• AI edge: Learn how Gen AI products are deployed at scale in a services business

• Operational diagnostics: Map end-to-end support workflows at recently acquired BPOs and recommend AI automation levers
• Growth analytics: Build dashboards to track ARR, seat utilization, and gross-margin lift across clients
• M&A diligence support: Size synergy upside on live deals (market sizing, retention modeling, synergy cases)
• Process redesign: Partner with CX, Sales, and Product to tighten SLAs, cut cycle time, and improve NPS
• Executive readouts: Package insights into McKinsey-style memos for our CEO and investors

(Exact projects will be scoped to match your skillset and Crescendo’s priorities at internship start.)

What We Expect From You:

• First-year MBA (or equivalent) graduating Dec 2025 - Jun 2026
• 3-6 yrs pre-MBA experience in venture capital, management consulting, M&A, strategy, ops, or high-growth tech
• Comfort with data: Excel is table stakes; SQL / Python / BI tools are a plus.
• Storytelling chops- clear writer & slide-crafter who can influence without authority.
• Genuine curiosity about AI, BPOs, and tech-enabled services

• Exposure to customer-support tech (Zendesk, Salesforce, Amazon Connect)
• Prior deal-side or corp-dev project work
• Start-up or operator experience in a scaling environment.

What We Provide

• An opportunity to work on applying the most advanced AI technology to disrupt the CX market.​
• Opportunity to work with industry leaders in CX and AI, including mentorship and cross-functional development.​
• License to use any/all AI technology to advance your knowledge and experience with AI.​

Why Crescendo?

• We’re creating a new category:  Augmented AI .
• Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
• Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
• You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
• We’re remote-first, people-first, and purpose-driven.

Join us and help shape the future of customer experience.

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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